Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Pipes.bot platform ("Service"), operated by ID49 Digital LLC ("Pipes.bot," "we," "us," or "our"). The Service provides a managed proxy between the official Meta WhatsApp Cloud API and self-hosted AI agents, enabling message routing via WebSocket and Webhook delivery modes.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Definitions

• "Tenant" means a registered Pipes.bot customer account.
• "Pool Number" means a WhatsApp Business phone number owned and managed by Pipes.bot, shared across users and routed by each user's personal phone number.
• "BYON" (Bring Your Own Number) means a WhatsApp Business phone number owned by you and connected to Pipes.bot via Meta's Embedded Signup flow.
• "Plugin" means the Clawdbot channel plugin (@pipes.bot/channel) that establishes a WebSocket connection between your self-hosted agent and the Service.
• "API Key" means the authentication credential issued to you for connecting the Plugin or REST API to the Service.
• "Activation Code" means the one-time code generated by the Service to link your personal phone number to a Pool Number.
• "Webhook Mode" means the delivery configuration where incoming messages are forwarded to a URL you specify via HTTP POST.
• "WebSocket Mode" means the delivery configuration where incoming messages are forwarded to your agent via a persistent WebSocket connection.
• "Delivery Mode" means either Webhook Mode or WebSocket Mode.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Account Registration

4.1. You must register with a valid email address and verify it via the magic link we send you.

4.2. You are responsible for maintaining the confidentiality of your account credentials and API Keys. You must notify us immediately if you suspect unauthorized access to your account.

4.3. Each individual may maintain only one account. Each account corresponds to one Tenant.

4.4. You must provide accurate and complete registration information and keep it up to date.

5. Service Description

5.1 Core Functionality

Pipes.bot acts as a managed bridge between the Meta WhatsApp Cloud API and your AI agent or automation platform. The Service receives messages from WhatsApp on your behalf and delivers them to your agent or webhook endpoint. Replies from your agent are sent back to the WhatsApp user through the Meta API.

5.2 Pool Numbers

Pool Numbers are WhatsApp Business phone numbers owned and operated by Pipes.bot. You activate a Pool Number by generating an Activation Code in your dashboard, then sending that code to the Pool Number via WhatsApp from your personal phone. This links your personal phone number to that Pool Number for message routing.

The number of Pool Numbers you may activate simultaneously depends on your subscription plan.

5.3 BYON (Bring Your Own Number)

If available under your plan, you may connect your own WhatsApp Business Account to the Service via Meta's Embedded Signup. When using BYON, you retain ownership of your phone number and WhatsApp Business profile. Pipes.bot acts as a technical intermediary to route messages.

BYON connections support two response modes:

• Owner Only (default): The Service only processes messages sent from your registered personal phone number. Messages from other senders are ignored.
• All Numbers: The Service processes messages from any sender. This mode is intended for dedicated AI agent numbers only.

You are solely responsible for ensuring that your use of BYON complies with Meta's WhatsApp Business Policy and all applicable laws, including but not limited to obtaining any required consents from message recipients.

5.4 Delivery Modes

You may choose to receive messages via WebSocket (for real-time agent connections) or Webhook (for integration with platforms such as n8n, Make, or Zapier). You configure your preferred Delivery Mode in the dashboard.

5.5 Offline Queue

When your agent or webhook endpoint is unavailable, the Service will queue incoming messages for up to 24 hours (maximum 100 messages). Queued messages are delivered when your connection is restored. Messages that exceed the queue limit or expire after 24 hours are discarded and cannot be recovered.

6. Acceptable Use

6.1 You agree to use the Service only for lawful purposes and in compliance with:

• These Terms
• Meta's WhatsApp Business Policy and WhatsApp Commerce Policy
• Meta's Platform Terms
• All applicable local, state, national, and international laws and regulations

6.2 You shall NOT use the Service to:

• Send spam, unsolicited messages, or bulk promotional messages
• Harass, threaten, defame, or abuse any person
• Impersonate any person or entity, or misrepresent your affiliation
• Transmit malware, viruses, or any harmful code
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Circumvent any rate limits, usage quotas, or technical restrictions
• Use automated means to create accounts or generate Activation Codes
• Resell or sublicense access to the Service without a separate written agreement (see White Label)
• Violate the intellectual property rights of any third party
• Send messages that contain illegal content, including but not limited to content that exploits minors, promotes violence, or facilitates illegal transactions

6.3 Message Content

You are solely responsible for all content sent through the Service, including messages generated by your AI agent. Pipes.bot does not monitor, review, or moderate message content, but reserves the right to suspend or terminate accounts that violate these Terms or applicable law upon becoming aware of such violations.

6.4 AI Agent Responsibility

If you connect an AI agent to the Service, you are responsible for the behavior and output of that agent. You must ensure your agent does not generate content that violates these Terms, Meta's policies, or applicable law. You acknowledge that AI-generated responses may occasionally produce inaccurate, inappropriate, or unexpected content, and you accept full responsibility for managing this risk.

7. Plans and Billing

7.1 Subscription Plans

The Service offers multiple subscription tiers with varying feature sets and usage limits. Current plan details, including pricing, are available on our website. We reserve the right to modify plan features and pricing with 30 days' prior notice.

7.2 Free Tier

The Free tier is provided at no cost with limited functionality (one Pool Number and daily message limits). We reserve the right to modify or discontinue the Free tier at any time.

7.3 Paid Plans

Paid subscriptions are billed monthly in advance. Payment is processed through our third-party payment provider. You agree to provide valid payment information and authorize recurring charges.

7.4 Meta Conversation Charges

Meta may charge fees based on WhatsApp conversation categories (user-initiated, business-initiated, etc.). These charges are separate from Pipes.bot subscription fees and are your responsibility. For BYON users, Meta charges are billed directly to your Meta Business account. For Pool Number users, any applicable Meta conversation charges may be passed through to you.

7.5 Cancellation and Refunds

You may cancel your subscription at any time through the dashboard. Upon cancellation, your paid plan remains active until the end of the current billing period. We do not provide prorated refunds for partial billing periods.

7.6 Plan Downgrades

If you downgrade to a plan with fewer Pool Number slots than you currently have activated, you must deactivate the excess Pool Numbers before the downgrade takes effect.

8. API Keys and Security

8.1. API Keys authenticate your Plugin or REST API integration with the Service. You may generate multiple API Keys and revoke them at any time via the dashboard.

8.2. API Keys are displayed in full only at the time of creation. We store only a hashed version. Lost keys cannot be recovered and must be revoked and replaced.

8.3. You must keep your API Keys confidential. Do not embed them in client-side code, public repositories, or share them with unauthorized parties.

8.4. You are responsible for all activity that occurs using your API Keys. If you believe a key has been compromised, revoke it immediately.

9. Webhooks

9.1. If you use Webhook Mode, you are responsible for maintaining a publicly accessible and available endpoint to receive message deliveries.

9.2. You may configure a Webhook Secret for signature verification. We strongly recommend doing so. Each delivery includes an X-Pipes-Signature header containing an HMAC-SHA256 signature of the payload.

9.3. The Service will retry failed webhook deliveries up to 3 times with exponential backoff. After all retries are exhausted, the message delivery is considered failed.

9.4. You are responsible for the security and availability of your webhook endpoint. Pipes.bot is not liable for messages lost due to your endpoint being unavailable, misconfigured, or returning errors.

10. Data Handling and Privacy

10.1 Message Data

Pipes.bot processes message data solely for the purpose of routing messages between WhatsApp and your agent or webhook endpoint. We do not store message content beyond what is necessary for delivery:

• Messages in transit are not persisted to disk.
• Queued messages (when your agent is offline) are stored for a maximum of 24 hours and deleted upon delivery or expiration.
• Delivered messages are deleted immediately after successful delivery.
• No message content is logged.

10.2 Account Data

We collect and store the minimum data necessary to operate the Service, including your email address, phone number (for routing), subscription plan, API Key hashes, and activation records.

10.3 Privacy Policy

Our collection, use, and disclosure of personal information is further described in our Privacy Policy, which is incorporated into these Terms by reference.

10.4 Data Processing

By using the Service, you acknowledge that message data passes through our infrastructure (hosted on Cloudflare's global edge network) and through Meta's WhatsApp Cloud API. You are responsible for informing your message recipients about this data processing as required by applicable law.

11. Service Availability and Support

11.1 Availability

We aim to provide high service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

11.2 Dependency on Third Parties

The Service depends on Meta's WhatsApp Cloud API and Cloudflare's infrastructure. We are not responsible for outages, changes, or discontinuations by these third-party providers. Changes to Meta's API or policies may require modifications to the Service that could affect your use.

11.3 Support

Support is provided based on your subscription tier. We will make reasonable efforts to respond to support inquiries in a timely manner.

12. Intellectual Property

12.1. The Service, including its software, design, documentation, and branding, is the intellectual property of Pipes.bot and is protected by applicable intellectual property laws.

12.2. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms for the duration of your subscription.

12.3. You retain ownership of all content you transmit through the Service. By using the Service, you grant us a limited license to process that content solely for the purpose of providing the Service.

13. Suspension and Termination

13.1 By You

You may terminate your account at any time by contacting us or through the dashboard. Upon termination, your data will be deleted in accordance with our data retention practices.

13.2 By Us

We may suspend or terminate your account immediately and without prior notice if:

• You violate these Terms or any applicable policy
• Your use of the Service poses a security risk or may harm other users
• We are required to do so by law or by Meta
• Your account has been inactive for an extended period (we will attempt to notify you before deletion)
• You fail to pay applicable fees

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will delete your account data, deactivate your Pool Numbers, and disconnect any BYON connections. Queued messages will not be delivered. Provisions that by their nature should survive termination (including Sections 6, 12, 14, 15, and 16) will survive.

14. Disclaimers

15. Limitation of Liability

16. Indemnification

You agree to indemnify, defend, and hold harmless Pipes.bot, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Service
• Content transmitted through the Service via your account, including AI-generated content
• Your violation of these Terms
• Your violation of any third-party rights, including Meta's policies
• Your violation of any applicable law or regulation

17. Modifications to the Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or through the dashboard at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service and terminate your account.

18. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice of significant changes. We are not liable for any modification, suspension, or discontinuation of the Service.

19. Governing Law and Dispute Resolution

19.1. These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

19.2. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days.

19.3. If the dispute cannot be resolved through negotiation, it shall be submitted to the state and federal courts located in the State of Wyoming, United States, and you consent to the personal jurisdiction of such courts.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Pipes.bot regarding the Service.

20.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

20.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

20.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction.

20.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, acts of government, Internet or telecommunications failures, or third-party service outages.

20.6 Notices

We may send notices to you via the email address associated with your account. You may send notices to us at hi@pipes.bot.

21. Rate Limits and Fair Use

The Service enforces rate limits to ensure fair use and platform stability. Current limits include 100 API requests per minute per user and 60 WebSocket messages per minute per tenant. These limits may be adjusted. Consistently exceeding rate limits or using the Service in a manner that degrades performance for other users may result in throttling or suspension.

22. Contact

If you have questions about these Terms, please contact us at: